Dear our beloved customers,

First and foremost, we want to thank you for visiting our store and placing an order. We appreciate your support and want you to know that we always strive to offer great products and exceptional customer service. However, we understand that mistakes can happen. That’s why we have created this refund policy to guide you in the event of any issues. Please read it carefully before placing your order so you can fully understand your rights and responsibilities.

BUYER CANCELLATION

In today’s world, many of us shop directly from our smartphones, where the limited screen size can sometimes lead to misclicks. Shopping is also an emotional experience, and it’s natural to want to change your decision afterward. If you made an order by mistake or have a change of heart after making a purchase, please contact us within 24 hours using the contact methods listed at the bottom of this page to submit a cancellation request.

REFUND/REPLACEMENT

We’re glad you love our products and have decided to make a purchase! While we hope you never need to request a refund, we understand that mistakes can happen. If you receive products that fall into any of the following situations, please contact us to initiate a return or request a replacement.

Eligible products

- If you receive defective or damaged items, or incorrect items (wrong size, color, or design), please contact us to arrange a return or replacement. We’ll assist you in resolving the issue as quickly as possible.

Ineligible reasons

We cannot accept returns for the following reasons:

- **No longer needed**: We offer a 24-hour window for cancellations, so if you change your mind after this period, we are unable to accept the return.
- **Wrong size**: Each product comes with a size chart to help you choose the right size before purchase.
- **Any other issues** that are the result of the customer’s actions or responsibilities.

Please ensure that you review all product details before completing your purchase.

How to process a return/replacement

To process your return or replacement request, please follow these steps:

1. Contact us within the valid timeframe: Any requests submitted after 14 days will not be considered.
2. Provide clear photos: Take pictures of the product to clearly show the issue. The photos should focus on the defect or problem.
3. Wait 2-3 days: We will investigate your request during this time.
4.Check your email: You will receive our final decision and the proposed solution.

Return or Replacement

Our two common solutions are return and replacement. If you choose a return, we will initial return transaction within 1-3 business days after receiving your confirmation. Returned fund will take 3-5 business days to be visible in your account balance. Sometimes, it can be longer due to bank process but no longer than 15 days. If you don't see the fund after this timeframe, please contact us as soon as possible.

If you like a replacement, we are very happy to send you another one. The replacement product must have same or lower price than the one had been purchased.

CUSTOMER SERVICE CHANNEL

We are very to serve you through these following method

• Email support: please send us an email to [email protected]. Email subject should be: order ID + your name + your problems.
• Preferred method: We prefer our customers to contact us via our email so we can manage and follow up everything easily.

Happy shopping,

MrPresident47Store

Address: 

Phone number: 

Email: [email protected]